Talk to Cheapest Proxies about your workflow
Scoping a rollout, chasing an invoice or proposing a partnership? Choose the channel that fits the question, and a person on our team will reply.
Where to send each kind of question
A person reads every message. Sending it to the right place first means it reaches someone who can act on it without being passed around.
Accounts, setup and billing
Questions about your account, your team’s setup, an invoice or an order in progress.
info@cheapest-proxies.comMisuse reports
Tell us if you believe our network is being used against our policies.
abuse@cheapest-proxies.comMessage form
Works before your team has an account. Fill it in and the answer comes back by email.
Jump to the form →Response times your team can plan around
People staff the desk at every hour of every day, public holidays and weekends included, so an overnight problem does not wait for the next business day.
The typical time to a first email response. Routine questions about billing or setup are often closed sooner than that.
Orders go live as soon as payment clears, so nobody on your team sits waiting for access to be switched on.
We are a new brand, and quick replies are part of what you are paying for. If an answer is slow to arrive, follow up in the same thread and we will pick it up.
Message the team
Best for pre-sales questions and anything not tied to an existing order.
Details that cut out the back-and-forth
Put these in the first message where you can, so nobody has to come back and ask for them later.
The email on the account
Write from, or quote, the address the order was placed under, and we can find it straight away.
The order reference
For anything about a purchase or a charge, the reference lets us open the right record first time.
The workflow involved
Which tool or platform your team was using, the result you expected, and what you saw instead.
Error text or screenshots
Paste the exact message, or attach a screenshot when you email us. A status code often points to the cause on its own.
Answers you can get without waiting
When the question is about how something works rather than about your account, one of these pages may settle it before a reply could arrive.
Buyer FAQ
Billing, payment, setup and refund questions from buyers and team leads.
Read the FAQ →Setup guides
Practical walkthroughs for connecting the browsers and tools teams rely on.
Browse guides →API reference
For the developers on your side: endpoints, authentication and code samples.
Open the docs →Account dashboard
Check credentials, usage and renewals for every order on the account.
Go to dashboard →Larger rollouts and pre-sales questions
Planning a bigger rollout, or buying on behalf of several clients? Billing stays pay-as-you-go from $3.50/GB, with no minimum order and no contract. Tell us the volume, the markets and the timeline, ask about a tailored allocation if you need one, and we will help you settle on the right proxy type and order size.
Invoices, charges and refunds
Need a copy for your finance team, or want to query a charge? Billing is pay-as-you-go per GB, so every charge maps to an order someone on your account placed.
Invoices for your records
Each payment has an invoice you can download from the dashboard, and we can resend one on request.
When refunds apply
The policy sets out what qualifies and how to ask, so it is worth a look before you write in.
Read the refund policy →Concerned about misuse of our network?
Reports that our service is being used against our policies are investigated, not filed away. Send whatever evidence you hold, such as IP addresses, timestamps and a short description of the activity, and the team can act on it quickly.
Help for existing customers
Once an order is live, support can help with the practical side of running it day to day.
Connecting your tools
Credentials, IP whitelists, and pointing browsers or monitoring tools at the right endpoint.
Connection problems
If requests fail or time out, send the error and the site involved, and we will work through it with you.
Tracking data and reordering
The dashboard shows the data used on each order, and a new order can be placed whenever the team needs more.
What to expect when you write in
Every message is read and answered by a person, with no chatbot standing in front of the inbox. As a new brand, we would rather win repeat orders with quick, plain answers than with promises. We keep no traffic logs, so your team’s work stays your business. If we get something wrong, say so and we will put it right.
Press and partnerships
cheapest-proxies.com is run by Cheapest Proxies and sells ethically sourced proxy bandwidth, billed per GB as you go. Press questions, partnership proposals and other business matters can go to info@cheapest-proxies.com, where they are passed to the right person.
The legal entity behind the service
Bohzo Ltd, The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA
Legal notices, billing correspondence and company matters can be sent to info@cheapest-proxies.com.
Account details belong in private channels
Anything that involves an account, an order or a client belongs in email or a support ticket, not in a public post.
It keeps credentials and billing details private, and it gives your team a single thread to refer back to.
Questions teams ask before writing in
How quickly does support respond?
The desk is staffed around the clock, and a first reply typically arrives within the hour. At busy times it can take a little longer, but answering inside the same hour remains the aim.
Does our team need an account before asking questions?
No. The form on this page and our email addresses are open to anyone. If you already have an account, mentioning it helps us find your orders faster.
Which address handles what?
Send sales, billing and general questions to info@cheapest-proxies.com. Reports of network misuse go to abuse@cheapest-proxies.com.
Can you help us choose a plan before we buy?
Yes. Describe the workflow, the markets and roughly how much data you expect to use, and we will suggest a proxy type and an order size, with no obligation to buy.
Ready to compare plans?
The FAQ covers billing, setup and refunds in more detail. When your team is ready to order, proxies are delivered as soon as payment clears.
