Refund & Replacement Policy

1. Introduction

Cheapest Proxies ("we", "us", "our") sells proxy access on a pay-as-you-go basis, billed by the gigabyte with a fixed 30-day validity per order. We want every order to work the moment it lands in your dashboard. This Refund & Replacement Policy explains when you are entitled to a replacement or refund, how unused data and validity are handled, and how to make a request. It should be read alongside our Terms of Service and Acceptable Use Policy. Where this page and our Terms of Service differ, the Terms of Service prevail.

2. Our promise

Our commitment is simple: you should receive working proxies that match what you ordered. If a genuine fault on our side means you do not, we will put it right — first by replacing the affected proxies, and if that is not possible, by refunding the affected portion of your order. We stand behind the service, and our 24/7 human support team is here to make faulty orders right quickly and fairly.

At the same time, this is a digital, instantly delivered service. A working order that you simply changed your mind about, or that was blocked by a third party outside our control, is treated differently from an order that failed on delivery. The sections below set out exactly where the line sits.

3. Dead-on-arrival replacement or refund

If the proxies you receive are dead on arrival — meaning they do not authenticate, do not connect, or do not deliver the type of access described on the product page — contact us within 24 hours of delivery. We will first attempt to replace the affected proxies at no extra cost. If we cannot deliver working proxies that match what you ordered, we will issue a refund for the affected portion of the order.

Instant delivery means most issues are visible immediately, so please test your proxies as soon as they arrive. The 24-hour window starts from the moment the order is delivered to your dashboard.

4. What qualifies for a refund or replacement

You are entitled to a replacement or, where we cannot deliver a working equivalent, a refund of the affected portion when a genuine fault on our side prevents the service from working as described. Examples include:

• Proxies that fail to authenticate or connect on delivery (dead on arrival), reported within 24 hours.
• Proxies that do not provide the type of access described on the product page (for example, the wrong proxy type or region).
• A confirmed service fault on our network that stops you using data you have already paid for.
• A duplicate charge or a billing error caused by us.

5. What does not qualify

To keep the service sustainable and fair to all customers, refunds are generally not available in the following situations:

• Data that has been used. Gigabytes already consumed reflect a service that was delivered and cannot be refunded.
• Change of mind after use. Deciding the product is not for you after you have used a working order does not qualify.
• Policy violations. Accounts terminated for breaching our Acceptable Use Policy or Proxy Usage Policy are not eligible for a refund.
• Third-party blocking. A target website, platform or service choosing to block, rate-limit or detect proxy traffic is outside our control and is not a fault in the service we provide.
• Incompatibility we did not represent. Unsuitability for a specific tool or use case we never claimed to support.
• Expired validity. Unused gigabytes once the fixed 30-day validity has ended (see below).

We make no representation that any proxy will work with a particular third-party site, that it will prevent a platform from restricting your accounts, or that a target will not block proxy traffic. Those outcomes depend on the target, not on us.

6. Per-GB data and 30-day validity

Our proxies are sold by the gigabyte, and each order carries a fixed 30-day validity from the date of delivery. A few points to keep in mind:

• You pay only for the data allowance you purchase; there are no hidden recurring charges unless you explicitly enable auto-renew.
• Unused gigabytes do not carry over to a new order once the 30-day validity ends.
• Once an order is delivered and working as described, the per-GB allowance is generally non-refundable, because the capacity has been reserved for you.
• If a genuine service fault prevents you from using data you have paid for, contact us and we will review a pro-rata replacement or credit.

7. How to request a refund or replacement

To raise a request, please do one of the following:

• Open a support ticket from your dashboard, or
• Email us at info@cheapest-proxies.com from the address on your account.

Include your order reference, the proxies affected, and a short description of the problem (for example, the error you see or the tool you are using). The more detail you share, the faster our 24/7 human support team can resolve it. You can also reach us through our contact page.

8. Processing times

We aim to acknowledge every refund or replacement request quickly. Replacements are typically issued as soon as we confirm the fault. Approved refunds are returned to your original payment method and usually appear within 5 to 10 business days, depending on your bank or card issuer. We will let you know once a refund has been processed on our side.

9. Refund method

Approved refunds are issued to the original payment method used for the order. We are not able to refund to a different card, account or wallet than the one charged. If your original payment method has since closed or expired, please tell us when you raise the request so we can agree a suitable alternative.

10. Cryptocurrency payments

Where an order was paid in cryptocurrency, any refund is calculated in the order’s original fiat value and returned in cryptocurrency to a wallet address you provide. Because exchange rates and network fees fluctuate, the amount of cryptocurrency you receive back may differ from the amount you originally sent, and any blockchain network fees are deducted from the refunded amount. Crypto transactions are irreversible once sent, so please double-check the wallet address you give us.

11. Chargebacks

If you have a billing concern, please contact us first — we can almost always resolve it faster than a card dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is investigated, and any open orders may be paused. We keep clear records of delivery and usage to respond to disputes fairly.

12. Partial refunds

Where only part of an order is affected, we refund only the affected portion. For example, if a subset of the proxies in an order is dead on arrival, we replace or refund that subset rather than the whole order. Where a refund is appropriate after some data has been used, any refund we agree will reflect the unused, working balance, not the full order value. Replacements are always our preferred first remedy.

13. Fair use

This policy is designed to protect customers who receive a faulty service, not to support repeated refund requests on working orders. We may decline refunds where an order has been used substantially, where the issue stems from misuse, or where a request falls outside the terms above. Refunds are not available for accounts terminated for breaching our Acceptable Use Policy or Proxy Usage Policy. We reserve the right to refuse refunds we reasonably believe to be abusive or fraudulent.

14. Contact

If you are unsure whether your situation qualifies for a refund or replacement, just ask. Email info@cheapest-proxies.com or reach us through our contact page and we will walk you through it. For abuse-related matters, see our Abuse Reporting Policy.